Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance

• Main Author: Stone, Florence M.
• Format: eBook
• Language: English
• Published: New York : American Management Association, ©2007.
• Edition: 2nd ed.
• Subjects: Mentoring in business.; Employees > Coaching of.; Employees > Counseling of.; Employees > Training of.; elektronické knihy; electronic books
• ISBN: 9780814430101; 0814430104; 9781621983606; 1621983609; 0814473857; 9780814473856; 9780814420355
• Physical Description: 1 online resource (vi, 230 pages)
• Item Description: Includes index.
• Access: Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty

This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails.