Coaching, counseling & mentoring : how to choose & use the right technique to boost employee performance

This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the...

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Bibliographic Details
Main Author: Stone, Florence M.
Format: eBook
Language: English
Published: New York : American Management Association, ©2007.
Edition: 2nd ed.
Subjects:
Mentoring in business.
Employees > Coaching of.
Employees > Counseling of.
Employees > Training of.
elektronické knihy
electronic books
ISBN: 9780814430101
0814430104
9781621983606
1621983609
0814473857
9780814473856
9780814420355
Physical Description: 1 online resource (vi, 230 pages)

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Table of contents

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003 OCoLC
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006 m o d
007 cr cn|||||||||
008 070419s2007 nyu ob 001 0 eng d
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020 |a 9780814430101  |q (electronic bk.) 
020 |a 0814430104  |q (electronic bk.) 
020 |a 9781621983606  |q (electronic bk.) 
020 |a 1621983609  |q (electronic bk.) 
020 |z 0814473857 
020 |z 9780814473856 
020 |z 9780814420355 
035 |a (OCoLC)123303526  |z (OCoLC)154695230  |z (OCoLC)243598886  |z (OCoLC)290483949  |z (OCoLC)468772131  |z (OCoLC)475434235  |z (OCoLC)567838549  |z (OCoLC)647669659  |z (OCoLC)663454566  |z (OCoLC)722606576  |z (OCoLC)728031095  |z (OCoLC)846907667  |z (OCoLC)888842079  |z (OCoLC)961684423  |z (OCoLC)962677611  |z (OCoLC)995760691  |z (OCoLC)995874981  |z (OCoLC)1037523660  |z (OCoLC)1060195463  |z (OCoLC)1105874656  |z (OCoLC)1194784523 
100 1 |a Stone, Florence M. 
245 1 0 |a Coaching, counseling & mentoring :  |b how to choose & use the right technique to boost employee performance /  |c Florence M. Stone. 
246 3 |a Coaching, counseling and mentoring 
250 |a 2nd ed. 
260 |a New York :  |b American Management Association,  |c ©2007. 
300 |a 1 online resource (vi, 230 pages) 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
500 |a Includes index. 
505 0 |a Introduction : three ways to develop high-performance employees -- Your role as a coach -- Coaching as an ongoing responsibility -- Let's talk : "should I say that?" -- Coaching traps and problems -- Why counsel troublesome people? -- How to turn around problem employees and employees with problems -- Let's talk : specific counseling sessions -- Counseling dilemmas : traps and pitfalls to avoid -- What mentoring can do to help high achievers- and you -- Mentor as a role model, broker, advocate, and career counselor -- Let's talk : face-to-face and e-conversations -- Mentoring traps to avoid -- Epilogue : your role as a leader. 
504 |a Includes bibliographical references and index. 
506 |a Plný text je dostupný pouze z IP adres počítačů Univerzity Tomáše Bati ve Zlíně nebo vzdáleným přístupem pro zaměstnance a studenty 
520 |a This updated and revised second edition includes useful scripts for talking to employees about sensitive issues, and new material on topics including working with off-site employees, what to say when an employee denies a problem exists, whether or not to coach temps and part-timers, how to draw the line between the mentoring and supervisory role, and what to do when counseling fails. 
590 |a Knovel  |b Knovel (All titles) 
650 0 |a Mentoring in business. 
650 0 |a Employees  |x Coaching of. 
650 0 |a Employees  |x Counseling of. 
650 0 |a Employees  |x Training of. 
655 7 |a elektronické knihy  |7 fd186907  |2 czenas 
655 9 |a electronic books  |2 eczenas 
776 0 8 |i Print version:  |a Stone, Florence M.  |t Coaching, counseling & mentoring.  |b 2nd ed.  |d New York : American Management Association, ©2007  |z 0814473857  |z 9780814473856  |w (DLC) 2006024994  |w (OCoLC)70864422 
856 4 0 |u https://proxy.k.utb.cz/login?url=https://app.knovel.com/hotlink/toc/id:kpCCMHCUR2/coaching-counseling-and?kpromoter=marc  |y Full text 

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