Projekt zvýšenia konkurencieschopnosti spoločnosti Tatra banka, a.s. v oblasti poskytovania klientskeho servisu.

• Main Author: Kvasničková, Darina (Dissertant)
• Other Authors: Kacr, Josef (Thesis advisor)
• Format: Manuscript
• Language: Czech
• Published: 2009
• Subjects: konkurencieschopnosť; mystery shopping; mystery shopper; klient; competitiveness; client; diplomová práce
• Physical Description: 85 s., 3s. obr. príloh