Airline customer experience : digitalization in passenger services

• Other Authors: Dutta, Pushan, 1985- (Editor), Ricciuti, Martin (Editor), Bogrekci, Ismail (Editor), Suseelan, Sumeet (Editor)
• Format: Electronic eBook
• Language: English
• Published: London : Routledge, 2026.
• Subjects: Airlines > Information technology.; Customer services > Technological innovations.; elektronické knihy; electronic books
• ISBN: 9781040406595; 1040406599; 9781003625100; 100362510X; 9781040406557; 1040406556
• Physical Description: 1 online resource (364 pages) : illustrations (black and white)

In the 21st century, commercial aviation has been transformed into a passenger-centric business in which the customer has assumed an ever more active role in managing their own journeys. This trend is set to continue with innovations and transformations in multiple areas. Point-of-sale solutions wil...