Transforming leadership, improving the patient experience : communication strategies for driving patient satisfaction

• Main Authors: Belasen, Alan T., 1951- (Author), Eisenberg, Barry, 1954- (Author), Borgos, Jill, (Author)
• Format: eBook
• Language: English
• Published: New York : Routledge, Taylor & Francis Group, 2024.
• Edition: First edition.
• Subjects: Leadership.; Medical care.; Physician and patient.; elektronické knihy; electronic books
• ISBN: 9781003431077; 1003431070; 9781032555164; 9781003846086; 1003846084; 9781032555157; 9781003846055; 100384605X
• Physical Description: 1 online resource (xviii, 226 pages).

This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve pati...