Transforming leadership, improving the patient experience : communication strategies for driving patient satisfaction

This book focuses on the patient experience as a leadership strategy. It explores the relationships between coordinated care, expert leadership, provider-patient communications, and the patient experience. When clinical and nonclinical staff collaborate effectively, healthcare teams can improve pati...

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Bibliographic Details
Main Authors Belasen, Alan T., 1951- (Author), Eisenberg, Barry, 1954- (Author), Borgos, Jill (Author)
Format Electronic eBook
LanguageEnglish
Published New York : Routledge, Taylor & Francis Group, 2024.
EditionFirst edition.
Subjects
Leadership.
Medical care.
Physician and patient.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781003431077
1003431070
9781032555164
9781003846086
1003846084
9781032555157
9781003846055
100384605X
Physical Description1 online resource (xviii, 226 pages).

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