Complex service delivery processes : strategy to operations

• Main Author: Harvey, Jean, 1950- (Author)
• Format: eBook
• Language: English
• Published: Milwaukee, Wisconsin : ASQ Quality Press, 2010.
• Edition: Second edition.
• Subjects: Service industries > Management.; Organizational effectiveness.; Industrial efficiency.; Business planning.; elektronické knihy; electronic books
• ISBN: 9780873898003; 0873898001; 9781621983101; 1621983102
• Physical Description: 1 online resource (464 pages) : illustrations