A manager's guide to service management

This Sixth Edition includes content and wording that align it closely to the First Edition of ISO/IEC 20000-1. However the landscape for service management standards, best practices, frameworks, as well as supporting books has changed in the years since the Fifth Edition. There is now more need for...

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Bibliographic Details
Main Author Dugmore, Jenny
Corporate Author British Standards Institution
Other Authors Lacy, Shirley
Format Electronic eBook
LanguageEnglish
Published London : BSI, 2011.
Edition6th ed.
Subjects
Service industries > Management.
elektronické knihy
electronic books
Online AccessFull text
ISBN9781621984580
1621984583
9780580728457
0580728455
Physical Description1 online resource (xvi, 148 pages) : illustrations

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