Human rights in the mining & metals industry : handling and resolving local level concerns & grievances.

• Corporate Author: International Council on Mining & Metals
• Format: Electronic eBook
• Language: English
• Published: London : International Council on Mining and Metals, [©2009]
• Edition: Pilot testing version.
• Subjects: Grievance procedures.; Mineral industries > Employees.; Conflict management.; Industrial relations.; elektronické knihy; electronic books
• ISBN: 9781615839162; 161583916X
• Physical Description: 1 online resource (26 pages) : illustrations

This publication sets out good practice approaches to help companies design and/or enhance existing complaint procedures or mechanisms. This publication aims to describe a set of 'overarching design principles' that provide basic, high-level guidance for companies developing complaints mec...