Understanding reference transactions transforming an art into a science

• Other Authors: Richardson, John V., 1949-
• Format: Electronic eBook
• Language: English
• Published: San Diego, Calif. : Academic Press, c2002.
• Series: Library and information science (New York, N.Y.) ; v. 2.
• Subjects: Reference services (Libraries); Interviewing.; elektronické knihy; electronic books
• ISBN: 0125877803; 9781849507974
• ISSN: 1876-0562 ;
• DOI: 10.1108/S1876-0562(2002)02
• Physical Description: 1 online resource (xviii, 208 p.) : ill.

The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and ac...