Customer development of effective performance indicators in local and state level public administration

• Main Authors: Schulz, Rebekah (Author), Sense, Andrew (Author), Pepper, Matthew J., 1977- (Author)
• Format: Electronic eBook
• Language: English
• Published: Bingley, U.K. : Emerald Publishing Limited, 2021.
• Subjects: Public administration.; Total quality management.; Organizational effectiveness.; elektronické knihy; electronic books
• ISBN: 9781839821509
• DOI: 10.1108/9781839821486
• Physical Description: 1 online resource (xviii, 126 pages)

As communities demand more transparency and involvement in community affairs, local public administrators and government authorities are seeking new ways to meet those needs. A fundamental way to bridge community needs with authority's actions is through the customer-oriented development of Per...