The ChatGPT revolution : how conversational AI is transforming customer service and business operations

• Other Authors: Behl, Abhishek (Editor), Krishman, Chitra (Editor), Malik, Priyanka (Editor), Gautam, Shalini (Editor)
• Format: Electronic eBook
• Language: English
• Published: Bingley, U.K. : Emerald Publishing Limited, 2025.
• Subjects: Customer services > Technological innovations.; Chatbots.; Artificial intelligence.; elektronické knihy; electronic books
• ISBN: 9781835498545
• DOI: 10.1108/9781835498521
• Physical Description: 1 online resource (288 pages)

Delving into ChatGPTs architecture and ability to generate human-like text, chapters go beyond technical explanations, exploring the factors contributing to ChatGPT's widespread adoption and its significance in society and industry. The work showcases how ChatGPT has transformed conversational...