Customer service essentials : lessons for Africa and beyond

• Main Authors: Hinson, Robert (Author), Adeola, Ogechi (Author), Nkrumah, Kojo Oppong (Author), Agyinasare, Charles (Author), Adom, Kwame (Author), Amartey, Abednego Feehi Okoe (Author)
• Format: Electronic eBook
• Language: English
• Published: Bingley, U.K : Emerald Publishing Limited : Information Age Publishing, 2019.
• Subjects: Customer services > Africa.; Customer loyalty > Africa.; Business & Economics > Customer Relations.; Customer services.; elektronické knihy; electronic books
• ISBN: 9781806606450
• DOI: 10.1108/978-1-64113-687-7
• Physical Description: 1 online resource (xi, 247 pages)

"Customer Service Essentials: Lessons for Africa and Beyond is written with the understanding that successful organizations build a base of loyal customers who provide repeat business and positively influence potential customers. Building positive relationships with loyal customers requires car...