How to make things happen : a blueprint for applying knowledge, solving problems and designing systems that deliver your service strategy

• Main Author: Muñoz-Seca, Beatriz, 1953- (Author)
• Format: eBook
• Language: English
• Published: Cham, Switzerland : Palgrave Macmillan, [2017]
• Subjects: Industrial management.; Production management.; Management.; elektronické knihy; electronic books
• ISBN: 9783319547862; 9783319547855
• Physical Description: 1 online resource

This book offers models and frameworks to analyze your service delivery systems as a whole. It presents the framework to solve customer problems by delivering the right knowledge at the right time to the right place and take advantage of the efficiency that technology and algorithms offer. Why do so...