Zero outage : putting ICT quality first in the digital era

• Main Authors: Kasulke, Stephan, (Author), Bensch, Jasmin, (Author)
• Other Authors: Abolhassan, Ferri.
• Format: eBook
• Language: English
• Published: Cham : Springer International Publishing, 2017.
• Series: Management for professionals.
• Subjects: Information resources management.; Management information systems.; Electric power failures.; elektronické knihy; electronic books
• ISBN: 9783319537399; 9783319537382
• Physical Description: 1 online resource (180 pages)

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to e...