This is service design thinking : basics - tools - cases

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Bibliographic Details
Other Authors	Stickdorn, Marc, 1980- (Editor), Schneider, Jakob (Editor)
Format	Book
Language	English
Published	Hoboken : John Wiley & Sons, Inc., [2011]
Subjects	řízení vztahů se zákazníky doprovodné služby management inovací kreativita laterální myšlení design služby customer relationship management customer services innovation management creative ability lateral thinking service industries učebnice textbooks
ISBN	9781118156308
Physical Description	373 stran : ilustrace ; 23 cm

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Status	More Information	Location	Call Number
Status Long term loan – Due: 31.12.2029	More Information	Location FMC	Call Number 005/THIS