Holdings: The handbook of customer satisfaction and loyalty measurement

The handbook of customer satisfaction and loyalty measurement

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Bibliographic Details
Main Authors:	Hill, Nigel, 1952- (Author), Alexander, Jim, 1950- (Author)
Format:	Book
Language:	English
Published:	Farnham ; Burlington : Gower, [2006]
Edition:	Third edition
Subjects:	marketingový výzkum spotřebitelské chování spotřebitelé marketing research consumer behavior consumers příručky handbooks and manuals
ISBN:	0566087448 978-0-566-08744-8
Physical Description:	xiv, 273 stran : ilustrace ; 25 cm

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Glossary of Terms

Status	Description	Location	Call Number
Status Long term loan – Due : 31.12.2028 Recall This	Description Location	FaME	Call Number	339.138/HILL,N.

Status	Description	Location	Call Number
Long term loan - Due : 31.12.2028 Recall This		FaME	339.138/HILL,N.