This is service design doing : applying service design thinking in the real world : a practitioner's handbook

Saved in:

Bibliographic Details
Main Authors	Stickdorn, Marc, 1980- (Author), Lawrence, Adam (Author), Hormess, Markus (Author), Schneider, Jakob (Author)
Format	Book
Language	English
Published	Sebastopol, CA : O'Reilly, [2018]
Edition	First edition
Subjects	řízení vztahů se zákazníky marketing služby doprovodné služby tvůrčí myšlení design customer relationship management service industries customer services creative thinking příručky případové studie handbooks and manuals case studies
ISBN	9781491927182
Physical Description	xxiii, 541 stran : ilustrace (převážně barevné) ; 19 cm

Cover

TOC from ObalkyKnih.cz

Glossary of Terms

You have to be logged in to reserve borrowed books or request items from the archive.

Holdings details from Knihovna UTB
Status	More Information	Location	Call Number
Status In house loan	More Information	Location Study room - 3rd floor	Call Number 005/STICKDORN,M.