Holdings: This is service design doing :

This is service design doing : applying service design thinking in the real world : a practitioner's handbook

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Bibliographic Details
Main Authors:	Stickdorn, Marc, 1980- (Author), Lawrence, Adam (Author), Hormess, Markus (Author), Schneider, Jakob (Author)
Format:	Book
Language:	English
Published:	Sebastopol, CA : O'Reilly, [2018]
Edition:	First edition
Subjects:	řízení vztahů se zákazníky marketing služby doprovodné služby tvůrčí myšlení design customer relationship management service industries customer services creative thinking příručky případové studie handbooks and manuals case studies
ISBN:	9781491927182
Physical Description:	xxiii, 541 stran : ilustrace (převážně barevné) ; 19 cm

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Status	Description	Location	Call Number
Status In house loan	Description Location	Study room - 3rd floor	Call Number	005/STICKDORN,M.

Status	Description	Location	Call Number
In house loan		Study room - 3rd floor	005/STICKDORN,M.