Holdings: This is service design methods :

This is service design methods : a companion to This is service design doing : expanded service design thinking methods for real projects

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Bibliographic Details
Main Authors:	Stickdorn, Marc, 1980- (Author), Lawrence, Adam (Author), Hormess, Markus (Author), Schneider, Jakob (Author)
Format:	Book
Language:	English
Published:	Sebastopol, CA : O'Reilly, 2018
Subjects:	řízení vztahů se zákazníky marketing služby doprovodné služby týmová práce tvůrčí myšlení design customer relationship management service industries customer services team work creative thinking příručky handbooks and manuals
ISBN:	9781492039594
Physical Description:	233 stran : barevné ilustrace ; 19 cm

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Glossary of Terms

Status	Description	Location	Call Number
Status In house loan	Description Location	Study room - 3rd floor	Call Number	339.138/STICKDORN,M.

Status	Description	Location	Call Number
In house loan		Study room - 3rd floor	339.138/STICKDORN,M.