Measurement madness : recognizing and avoiding the pitfalls of performance measurement

• Main Authors: Gray, Dina, 1963- (Author), Micheli, Pietro, 1978- (Author), Pavlov, Andrey, 1981- (Author)
• Format: Book
• Language: English
• Published: Chichester : Wiley, 2015
• Subjects: měření výkonnosti; řízení pracovního výkonu; performance measurement; performance management; příručky; handbooks and manuals
• ISBN: 9781119970705; 978-1-118-46451-9; 978-1-119-96051-5
• Physical Description: xiii, 223 stran : ilustrace ; 24 cm

"The ultimate guide to performance management and how to avoid the often bizarre unintended consequences of KPIsThe results of well-intended performance measurement are sometimes bizarre and bewildering. World leaders in business performance, the authors of Measurement Madness have amassed a we...