Service design : from insight to implementation

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Bibliographic Details
Main Authors: Polaine, Andrew (Author), Løvlie, Lavrans, 1969- (Author), Reason, Ben (Author)
Format: Book
Language: English
Published: Brooklyn, New York : Rosenfeld Media, [2013]
Subjects:
služby
doprovodné služby
řízení vztahů se zákazníky
design management
service industries
customer services
customer relationship management
příručky
případové studie
handbooks and manuals
case studies
ISBN: 9781933820330
Physical Description: xiv, 202 stran : ilustrace ; 23 cm

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Table of contents

ikona NpovdaGlossary of Terms
Status Description Location Call Number
Status
Long term loan – Due : 01.10.2025 		Description

Location
 FMK Call Number 005/POLAINE,A.
Status
In house loan 		Description

Location
 Study room - 3rd floor Call Number 005/POLAINE,A.

Status Description Location Call Number
Long term loan - Due : 01.10.2025 FMK 005/POLAINE,A.
In house loan Study room - 3rd floor 005/POLAINE,A.

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