This is service design thinking : basics - tools - cases

Saved in:

Bibliographic Details
Other Authors	Stickdorn, Marc, 1980- (Editor), Schneider, Jakob (Editor)
Format	Book
Language	English
Published	Amsterdam : BIS Publishers, [2011]
Edition	Paperback edition
Subjects	řízení vztahů se zákazníky doprovodné služby management inovací kreativita laterální myšlení design služby customer relationship management customer services innovation management creative ability lateral thinking service industries učebnice textbooks
ISBN	9789063692797
Physical Description	373 stran : ilustrace ; 23 cm

Cover

TOC from ObalkyKnih.cz

Glossary of Terms

You have to be logged in to reserve borrowed books or request items from the archive.

Holdings details from Knihovna UTB
Status	More Information	Location	Call Number
Status In house loan	More Information	Location Study room - 3rd floor	Call Number 005/THIS
Status Long term loan – Due: 31.12.2027	More Information	Location FMC	Call Number 005/THIS
Status Long term loan – Due: 21.12.2028	More Information	Location FMC	Call Number 005/THIS