This is service design thinking : basics - tools - cases

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Bibliographic Details
Other Authors: Stickdorn, Marc, 1980- (Editor), Schneider, Jakob (Editor)
Format: Book
Language: English
Published: Amsterdam : BIS Publishers, [2011]
Edition: Paperback edition
Subjects:
řízení vztahů se zákazníky
doprovodné služby
management inovací
kreativita
laterální myšlení
design
služby
customer relationship management
customer services
innovation management
creative ability
lateral thinking
service industries
učebnice
textbooks
ISBN: 9789063692797
Physical Description: 373 stran : ilustrace ; 23 cm

Cover

Table of contents

ikona NpovdaGlossary of Terms
Status Description Location Call Number
Status
Long term loan – Due : 09.09.2025 		Description

Location
 FMK Call Number 005/THIS
Status
Long term loan – Due : 31.12.2027 		Description

Location
 FMK Call Number 005/THIS
Status
In house loan 		Description

Location
 Study room - 3rd floor Call Number 005/THIS

Status Description Location Call Number
Long term loan - Due : 09.09.2025 FMK 005/THIS
Long term loan - Due : 31.12.2027 FMK 005/THIS
In house loan Study room - 3rd floor 005/THIS

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