The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

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Bibliographic Details
Main Author	Michelli, Joseph A., 1960- (Author)
Format	Book
Language	English
Published	New York : McGraw-Hill, [2008]
Subjects	Ritz-Carlton Hotels management řídící práce úspěch v podnikání hotely služby management jakosti kultura organizace leadership success in business hotels service industries quality control corporate culture populárně-naučné publikace popular works
ISBN	0071548335 978-0-07-154833-5 0-07-154833-5
Physical Description	xvi, 284 stran : ilustrace ; 23 cm

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Holdings details from Knihovna UTB
Status	More Information	Location	Call Number
Status In house loan	More Information	Location Study room - 3rd floor	Call Number 005/MICHELLI,J.A.
Status 30 days	More Information	Location Open access collection	Call Number 005/MICHELLI,J.A.