Management kvality služeb v cestovním ruchu : jak zvýšit kvalitu služeb a spokojenost zákazníků

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Bibliographic Details
Main Authors	Vajčnerová, Ida, 1967- (Author), Ryglová, Kateřina (Author)
Format	Book
Language	Czech
Published	Praha : Grada, 2017
Edition	První vydání
Series	Manažer
Subjects	služby cestovního ruchu management jakosti tourism services quality control kolektivní monografie collective monographs
ISBN	9788024750217
Physical Description	186 stran : ilustrace ; 24 cm

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