Managing quality service in hospitality : how organizations achieve excellence in the guest experience

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Bibliographic Details
Main Authors: Ford, Robert C. (Author), Sturman, Michael C. 1971- (Author), Heaton, Cherrill P. (Author)
Format: Book
Language: English
Published: Clifton Park : Delmar, Cengage Learning, [2012]
Subjects:
pohostinství
management
management jakosti
catering trade
quality control
učebnice
textbooks
ISBN: 9781439060322 1-4390-6032-0
Physical Description: xxvii, 516 stran : barevné ilustrace ; 27 cm

Cover

Table of contents

ikona NpovdaGlossary of Terms
Online Access: Online Resources | Online Resources
Status Description Location Call Number
Status
30 days 		Description

Location
 Open access collection Call Number 338/FORD,R.C.
Status
In house loan 		Description

Location
 Study room - 3rd floor Call Number 338/FORD,R.C.

Status Description Location Call Number
30 days Open access collection 338/FORD,R.C.
In house loan Study room - 3rd floor 338/FORD,R.C.

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