Managing quality service in hospitality : how organizations achieve excellence in the guest experience

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Bibliographic Details
Main Authors	Ford, Robert C. (Author), Sturman, Michael C. 1971- (Author), Heaton, Cherrill P. (Author)
Format	Book
Language	English
Published	Clifton Park : Delmar, Cengage Learning, [2012]
Subjects	pohostinství management management jakosti catering trade quality control učebnice textbooks
Online Access	Vydavatelská anotace Biografické informace
ISBN	9781439060322 1-4390-6032-0
Physical Description	xxvii, 516 stran : barevné ilustrace ; 27 cm

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Vydavatelská anotace
Biografické informace

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Status	More Information	Location	Call Number
Status In house loan	More Information	Location Study room - 3rd floor	Call Number 338/FORD,R.C.
Status 30 days	More Information	Location Open access collection	Call Number 338/FORD,R.C.