Holdings: The ten principles behind great customer experiences

The ten principles behind great customer experiences

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Bibliographic Details
Main Author:	Watkinson, Matt (Author)
Format:	Book
Language:	English
Published:	Harlow : Pearson, 2013
Edition:	First published
Subjects:	řízení vztahů se zákazníky doprovodné služby spotřebitelské chování spotřebitelé customer relationship management customer services consumer behavior consumers příručky handbooks and manuals
ISBN:	9780273775089
Physical Description:	xviii, 222 stran : ilustrace ; 24 cm

Cover

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Table of contents

Glossary of Terms

Status	Description	Location	Call Number
Status Long term loan – Due : 31.12.2027	Description Location	FMK	Call Number	339.138/WATKINSON,M.
Status In house loan	Description Location	Study room - 3rd floor	Call Number	339.138/WATKINSON,M.

Status	Description	Location	Call Number
Long term loan - Due : 31.12.2027		FMK	339.138/WATKINSON,M.
In house loan		Study room - 3rd floor	339.138/WATKINSON,M.