The ten principles behind great customer experiences

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Bibliographic Details
Main Author	Watkinson, Matt (Author)
Format	Book
Language	English
Published	Harlow : Pearson, 2013
Edition	First published
Subjects	řízení vztahů se zákazníky doprovodné služby spotřebitelské chování spotřebitelé customer relationship management customer services consumer behavior consumers příručky handbooks and manuals
ISBN	9780273775089
Physical Description	xviii, 222 stran : ilustrace ; 24 cm

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Status	More Information	Location	Call Number
Status In house loan	More Information	Location Study room - 3rd floor	Call Number 339.138/WATKINSON,M.
Status Long term loan – Due: 31.12.2027	More Information	Location FMC	Call Number 339.138/WATKINSON,M.