Service design for business : a practical guide to optimizing the customer experience

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Bibliographic Details
Main Authors	Reason, Ben (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Format	Book
Language	English
Published	Hoboken : Wiley, [2016]
Subjects	řízení vztahů se zákazníky doprovodné služby customer relationship management customer services příručky handbooks and manuals
ISBN	9781118988923
Physical Description	xi, 189 stran : ilustrace ; 24 cm

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