Service design for business : a practical guide to optimizing the customer experience

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Bibliographic Details
Main Authors: Reason, Ben (Author), Løvlie, Lavrans, 1969- (Author), Flu, Melvin Brand, 1966- (Author)
Format: Book
Language: English
Published: Hoboken : Wiley, [2016]
Subjects:
řízení vztahů se zákazníky
doprovodné služby
customer relationship management
customer services
příručky
handbooks and manuals
ISBN: 9781118988923
Physical Description: xi, 189 stran : ilustrace ; 24 cm

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Table of contents

ikona NpovdaGlossary of Terms
Status Description Location Call Number
Status
Long term loan – Due : 01.10.2025 		Description

Location
 FMK Call Number 005/REASON,B.
Status
30 days 		Description

Location
 Open access collection Call Number 005/REASON,B.
Status
In house loan 		Description

Location
 Study room - 3rd floor Call Number 005/REASON,B.

Status Description Location Call Number
Long term loan - Due : 01.10.2025 FMK 005/REASON,B.
30 days Open access collection 005/REASON,B.
In house loan Study room - 3rd floor 005/REASON,B.

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