Telemarketing v praxi : jak profesionálně telefonovat se zákazníky

Příručka nabízí praktické rady a postupy pro telefonickou komunikaci se zákazníky.

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Bibliographic Details
Main Author: Santlerová, Květoslava, 1955- (Author)
Format: Book
Language: Czech
Published: Praha : Grada, 2011
Edition: 2., aktualiz. a rozš. vyd.
Subjects:
telefonická komunikace
telemarketing
call centra
telephone communication
call centers
příručky
handbooks, manuals, etc
ISBN: 9788024739281
Physical Description: 222 s. : il. ; 24 cm

Cover

Table of contents

ikona NpovdaGlossary of Terms
Status Description Location Call Number
Status
Long term loan – Due : 21.12.2028 		Description

Location
 FaME Call Number 316.4/.7/SANTLEROVÁ,K.
Status
30 days 		Description

Location
 Open access collection Call Number 316.6/SANTLEROVÁ,K.
Status
In house loan 		Description

Location
 Study room - 3rd floor Call Number 316.6/SANTLEROVÁ,K.

Status Description Location Call Number
Long term loan - Due : 21.12.2028 FaME 316.4/.7/SANTLEROVÁ,K.
30 days Open access collection 316.6/SANTLEROVÁ,K.
In house loan Study room - 3rd floor 316.6/SANTLEROVÁ,K.

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