Customer loyalty guaranteed : create, lead, and sustain remarkable customer service

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Bibliographic Details
Main Authors	Bell, Chip R., 1944- (Author), Patterson, John R. 1951- (Author)
Format	Book
Language	English
Published	Avon, Mass. : Adams Media, c2007
Subjects	řízení vztahů se zákazníky doprovodné služby spotřebitelské chování spotřebitelé customer relationship management customer services consumer behavior consumers příručky handbooks, manuals, etc
Online Access	Obsah
ISBN	9781598694680 1-59869-468-5
Physical Description	xxi, 233 s. ; 18 cm

Online Access

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Holdings details from Knihovna UTB
Status	More Information	Location	Call Number
Status Long term loan – Due: 21.12.2028	More Information	Location FaME	Call Number 005/BELL,C.R.