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Scoring points : how Tesco continues to win customer loyalty

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Bibliographic Details
Main Authors:	Humby, Clive (Author), Hunt, Terry, 1955- (Author), Phillips, Tim, 1967- (Author)
Format:	Book
Language:	English
Published:	London ; Philadelphia : Kogan Page, 2007
Edition:	2nd ed.
Subjects:	Tesco (firma) řízení vztahů se zákazníky doprovodné služby maloobchod spotřebitelské chování hypermarkety > Velká Británie customer relationship management customer services retail trade consumer behavior hypermarkets > Great Britain případové studie case studies
ISBN:	9780749447526 0-7494-4752-4
Physical Description:	x, 294 s., [8] s. příl. : il. (barev.) ; 24 cm

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Status	Description	Location	Call Number
Status Long term loan – Due : 21.12.2028 Recall This	Description Location	FMK	Call Number	005/HUMBY,C.

Status	Description	Location	Call Number
Long term loan - Due : 21.12.2028 Recall This		FMK	005/HUMBY,C.