Scoring points : how Tesco continues to win customer loyalty

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Bibliographic Details
Main Authors	Humby, Clive (Author), Hunt, Terry, 1955- (Author), Phillips, Tim, 1967- (Author)
Format	Book
Language	English
Published	London ; Philadelphia : Kogan Page, 2007
Edition	2nd ed.
Subjects	Tesco (firma) řízení vztahů se zákazníky doprovodné služby maloobchod spotřebitelské chování hypermarkety > Velká Británie customer relationship management customer services retail trade consumer behavior hypermarkets > Great Britain případové studie case studies
Online Access	Obsah Anotace Biografie
ISBN	9780749447526 0-7494-4752-4
Physical Description	x, 294 s., [8] s. příl. : il. (barev.) ; 24 cm

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Holdings details from Knihovna UTB
Status	More Information	Location	Call Number
Status Long term loan – Due: 21.12.2028	More Information	Location FMC	Call Number 005/HUMBY,C.