Service management and marketing : a customer relationship management approach

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Bibliographic Details
Main Author: Grönroos, Christian, 1947- (Author)
Format: Book
Language: English
Published: Chichester : Wiley, c2000
Edition: 2nd ed.
Subjects:
ISBN: 0471720348
Physical Description: x, 394 s. : il. ; 25 cm

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Table of contents

Status Description Location Call Number
Status
Long term loan Due : 31.12.2027  Recall This
Description

Location
FMK Call Number 339.138/GRÖNROOS,CH.
Status
Long term loan Due : 31.12.2027  Recall This
Description

Location
FMK Call Number 339.138/GRÖNROOS,CH.

Status Description Location Call Number
Long term loan - Due : 31.12.2027  Recall This FMK 339.138/GRÖNROOS,CH.
Long term loan - Due : 31.12.2027  Recall This FMK 339.138/GRÖNROOS,CH.