Transforming Public Services by Design

For policy makers and policy implementers, design challenges abound. Every design challenge presents an opportunity for change and transformation. To get from policy intent to policy outcome, however, is not a straightforward journey. It involves people and services as much as it involves policies a...

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Bibliographic Details
Main Author: Junginger, Sabine, (Author)
Format: eBook
Language: English
Published: Abingdon : Routledge, 2016.
Subjects:
Administrative agencies > Management
Bureaucracy
Design.
Organizational change
ISBN: 9781315550183
9781409436256
Physical Description: 1 online resource (200 pages)

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ikona NpovdaGlossary of Terms
Online Access: Online Resources

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