Quality management : tools, methods, and standards

• Main Authors: Sartor, Marco (Author), Orzes, Guido (Author)
• Format: Electronic eBook
• Language: English
• Published: Bingley, U.K. : Emerald Publishing Limited, 2019.
• Subjects: management jakosti; quality control; elektronické knihy; kolektivní monografie; electronic books; collective monographs
• ISBN: 9781787698017
• Physical Description: 1 online zdroj (xvi, 293 stran)

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and pract...