Language Put to Work : The Making of the Global Call Centre Workforce

• Main Author: Brophy, Enda. (Author)
• Corporate Author: SpringerLink (Online service)
• Format: eBook
• Language: English
• Published: London : Palgrave Macmillan UK : Imprint: Palgrave Macmillan, 2017.
• Series: Dynamics of Virtual Work
• Subjects: Social sciences.; Social structure.; Social inequality.; Economic sociology.; Industrial sociology.; elektronické knihy; electronic books
• ISBN: 9781349952441
• Physical Description: XII, 306 p. online resource.

This book examines the striking rise of call centres over the past quarter century through the lens of the resistance and collective organizing generated by workers along the digital assembly lines. Drawing on field research in Atlantic Canada, Ireland, Italy, and New Zealand, Enda Brophy investigat...