Adoption of New Technologies in a Highly Uncertain Environment: The Case of Egyptian Public Banks

What is the relation between the process of adopting new technologies, and its impact on business value, in situations of high internal and external uncertainty? Whereas technology adoption is generally fairly well understood, the models do not seem to hold in situations of high uncertainty. The aim...

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Bibliographic Details
Published inApplications and Innovations in Intelligent Systems XIV pp. 223 - 227
Main Authors Khedr, A., Borgman, H.
Format Book Chapter
LanguageEnglish
Published London Springer London 2007
Subjects
Banking Sector
Customer Relationship Management
Technology Adoption
Uncertainty Factor
User Acceptance
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ISBN9781846286650
1846286654
DOI10.1007/978-1-84628-666-7_17

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Summary:What is the relation between the process of adopting new technologies, and its impact on business value, in situations of high internal and external uncertainty? Whereas technology adoption is generally fairly well understood, the models do not seem to hold in situations of high uncertainty. The aim of this paper is to investigate the impact of this uncertainty, using a case study on the introduction of a new technology in a large Egyptian public bank. After exploring the most relevant uncertainty factors and their impact on the adoption process, the paper ends with a general discussion and conclusion.
Bibliography:The financial support from LUF, The Netherlands is gratefully acknowledged.
ISBN:9781846286650
1846286654
DOI:10.1007/978-1-84628-666-7_17