Indiana University Selects Unified Communications Software by Interactive Intelligence
"We selected Communite because Interactive Intelligence allowed us to perform extensive testing of its interaction management software over the last couple of years and, as a result of that testing, we developed a high degree of confidence in the technology," Brian D. Voss, associate vice...
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| Published in | Business Wire p. 1 |
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| Main Author | |
| Format | Newsletter |
| Language | English |
| Published |
New York
Business Wire
25.09.2001
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| Subjects | |
| Online Access | Get full text |
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| Summary: | "We selected Communite because Interactive Intelligence allowed us to perform extensive testing of its interaction management software over the last couple of years and, as a result of that testing, we developed a high degree of confidence in the technology," Brian D. Voss, associate vice president of Telecommunications for Indiana University, said. "This confidence was confirmed when we reviewed a handful of competitive products from other vendors and found that the unified, software-based architecture of Communite would afford us much more flexibility while protecting our current technology investment." This fall, Indiana University will also replace an existing interactive voice response system used to give students access to long distance billing information, with a software-based IVR application from Interactive Intelligence. Next spring, the university plans to install a pilot of Interactive Intelligence's automatic call distribution application. A successful pilot could lead to the replacement of existing legacy ACD systems campus-wide. Interactive Intelligence Inc. (Nasdaq:ININ) is a global developer of interaction management software designed to automate communications for contact centers, enterprises, e-businesses and service providers. The company was founded in 1994 and, today, has a worldwide customer base of more than 750 companies. Based on an open, unified platform, the Interactive Intelligence product line was designed as a flexible and affordable alternative to traditional telecom solutions. The Interactive Intelligence product line is subject to multiple United States and international patents pending. Interactive Intelligence has won numerous awards, including Software Magazine's Top 500 Global Software and Services companies in 2000. Interactive Intelligence's global headquarters are located in Indianapolis, IN, with European headquarters in Aix-en-Provence, France and Asia Pacific headquarters in Tokyo, Japan. Its telephone number is +1 317.872.3000; on the Web: http://www.ININ.com. |
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