Interpersonal Communication Between Sign Language Interpreters as Tour Guides and Deaf Tourists in Indonesia

The purpose of this study was to determine the process and communication barriers between tour guides and deaf tourists and the motives behind them becoming special guides for deaf tourists. This research used the theory of communication patterns, interpersonal communication, communication for deaf...

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Bibliographic Details
Published inJournal of Environmental Management & Tourism Vol. 13; no. 6; pp. 1637 - 1645
Main Authors Umarella, Farid Hamid, Listiani, Endri, Mulyana, Ahmad, Endri, Endri
Format Journal Article
LanguageEnglish
Published Craiova ASERS Ltd 01.10.2022
Subjects
Constructivism
Deafness
Disability
Handicapped accessibility
Hearing loss
Interpersonal communication
Interpreters
Language
Motivation
People with disabilities
Personal communication
Qualitative research
Sign language
Skills
Social networks
Social organization
Tour guides
Tourism
Tourist areas
Tourist attractions
Tourists
Jakarta Indonesia
Indonesia
Online AccessGet full text
ISSN2068-7729
DOI10.14505/jemt.13.6(62).12

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Summary:The purpose of this study was to determine the process and communication barriers between tour guides and deaf tourists and the motives behind them becoming special guides for deaf tourists. This research used the theory of communication patterns, interpersonal communication, communication for deaf people, and tour guide. The method used in this research was the constructivism paradigm with a qualitative research approach. This research used the case study research method. The research subjects were ten sign language interpreters as tour guides domiciled in Jakarta. The results showed that the communication pattern between "heard" or "deaf" tour guides with "deaf" tourists needed to start with vocabulary adjustments - decoding and encoding - because the sign language that developed in each tourist area of origin was different. After adjusting the vocabulary, the interpersonal communication pattern could be circular or two-way. The motives to become a tour guide as deaf tourists were divided into three: the motive of knowledge, the motive of the social network, and sign language attraction. Meanwhile, communication barriers during the tour guiding process were differences in vocabulary, lack of international signaling skills, and English ability.
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ISSN:2068-7729
DOI:10.14505/jemt.13.6(62).12