資訊服務業服務創新研究：社會影響與關係交換的觀點

Service innovation in the IT service industry involves a collaborative process occurring in actor-to-actor networks in which multiple actors such as team leaders, team members and clients all play a role. Integrating the theories of social influence and relationship exchange, the study examines how...

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Published in臺大管理論叢 Vol. 33; no. 2; pp. 085 - 126
Main Authors 鍾君宇(Jun-Yu Zhong), 謝友甄(Yu-Cheng Hsieh), 白佩玉(Peiyu Pai), 林婷鈴(Ting-Ling Lin)
Format Journal Article
LanguageChinese
Published 台灣 國立臺灣大學管理學院 01.08.2023
Subjects
empowering leadership
other-orientation
Scopus
service innovation
social influence
team-member exchange
TSSCI
他人導向
團隊成員交換關係
服務創新
社會影響力
賦權式領導
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ISSN1018-1601

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Summary:Service innovation in the IT service industry involves a collaborative process occurring in actor-to-actor networks in which multiple actors such as team leaders, team members and clients all play a role. Integrating the theories of social influence and relationship exchange, the study examines how Empowering Leadership (EML) and Team-member Exchange (TMX) affect individual innovation performance through two particular psychological mechanisms—informational influence (value congruence) and normative influence (felt obligation). This study employs a multiphase and multisource survey from three major Taiwanese IT companies, and collects 282 individually matched pairs of engineer-leader dyads. Results reveal that value congruence and felt obligation mediate the effect of empowering leadership and team-member exchange on innovation performance through informational and normative influence routes, respectively. Furthermore, the moderating analysis demonstrates that when team members have higher other-orientation c
ISSN:1018-1601