The Development of Language for Implementing IT within a Learning Organisation

This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer...

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Bibliographic Details
Published inElectronic journal of e-Learning Vol. 2; no. 1; pp. 217 - 226
Main Authors Small, Adrian, Sice, Petia
Format Journal Article
LanguageEnglish
Published Academic Conferences Limited 01.02.2004
Subjects
Business Communication
Business Education
Computer System Design
Design Preferences
Ethnography
Grievance Procedures
Information Technology
Interviews
Management Information Systems
Organizational Change
Organizational Development
Programming Languages
Systems Development
Technology Planning
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ISSN1479-4403
1479-4403

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Summary:This paper explores the role that language can play in the development of technologies or other processes within an organisation. Examples and lessons from the literature of the learning organisation are looked as a key in the development of language. The paper uses a practical example of a customer complaints management system to demonstrate how the theoretical insights discussed in this paper can be put into practice. Finally the authors propose that a common organisational language can be developed. Then the design and use of IT for learning within organisations can be achieved.
ISSN:1479-4403
1479-4403