Study on the Diffusion Performance of Standard E-Government Information Systems

Standard e-government information system（SEIS） including mobile-government applications are playing more and more important roles in the establishing of national e-government framework. It can be beneficial not only for avoiding redundant e-government IS development but also for improving collaborat...

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Bibliographic Details
Published in中国通信 no. 5; pp. 182 - 202
Main Author Jing Fan Li Gao Jinping Gao
Format Journal Article
LanguageChinese
Published 2016
Subjects
扩散性能
政府机构
服务质量
标准
用户满意度
电子政务信息系统
网络规模
非强制性
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ISSN1673-5447

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Summary:Standard e-government information system（SEIS） including mobile-government applications are playing more and more important roles in the establishing of national e-government framework. It can be beneficial not only for avoiding redundant e-government IS development but also for improving collaboration among government agencies. Two research questions were explored： what are the factors influencing the performance of SEIS？ Will mandatory SEIS create a better performance than non-mandatory SEIS？ Specifically, the use of five categories of IS aspects--information system quality, online service quality, offline service quality, diffusion modes and standard network size—is proposed to understand the performance of SEIS through applying both survey study and simulation study. The results show that information system quality and online service quality of SEIS have strong effects on users＇ expectation and users＇ satisfaction, which thereafter promotes the performance of SEIS. Government agencies＇ offline service qua
Bibliography:Standard e-government information system（SEIS） including mobile-government applications are playing more and more important roles in the establishing of national e-government framework. It can be beneficial not only for avoiding redundant e-government IS development but also for improving collaboration among government agencies. Two research questions were explored： what are the factors influencing the performance of SEIS？ Will mandatory SEIS create a better performance than non-mandatory SEIS？ Specifically, the use of five categories of IS aspects--information system quality, online service quality, offline service quality, diffusion modes and standard network size—is proposed to understand the performance of SEIS through applying both survey study and simulation study. The results show that information system quality and online service quality of SEIS have strong effects on users＇ expectation and users＇ satisfaction, which thereafter promotes the performance of SEIS. Government agencies＇ offline service qua
ISSN:1673-5447