老年人社区护理服务满意度调查

目的调查南昌市老年人对社区护理服务的满意状况,为卫生行政部门制定合理的规划提供依据。方法采用分层随机简单抽样方法,以自制老年人对社区护理服务满意度调查表,对南昌市800名社区卫生服务中心已建档案老年人进行问卷调查。结果获得有效问卷758份,有效率94.8%。老年人对社区护理服务满意度较高者分别为定期健康体检（89.9%）、建档信息动态管理（89.1%）、就诊复诊指导（89.0%）;较低者分别为合理使用保健用品指导（54.6%）、免疫接种护理指导（56.3%）、家庭病床服务（61.4%）。多元逐步logistic回归分析显示,影响社区护理服务满意度的正向因素为：居住在红谷滩新区、已婚、初中文化、...

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Published in上海交通大学学报：医学版 Vol. 34; no. 12; pp. 1819 - 1823
Main Author 刘小花 何朝珠 余超 李菁 刘昱昕 孙亚杰 洪燕 邹德凤
Format Journal Article
LanguageChinese
Published 2014
Subjects
满意度
社区护理
老年人
调查
Online AccessGet full text
ISSN1674-8115

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Summary:目的调查南昌市老年人对社区护理服务的满意状况,为卫生行政部门制定合理的规划提供依据。方法采用分层随机简单抽样方法,以自制老年人对社区护理服务满意度调查表,对南昌市800名社区卫生服务中心已建档案老年人进行问卷调查。结果获得有效问卷758份,有效率94.8%。老年人对社区护理服务满意度较高者分别为定期健康体检（89.9%）、建档信息动态管理（89.1%）、就诊复诊指导（89.0%）;较低者分别为合理使用保健用品指导（54.6%）、免疫接种护理指导（56.3%）、家庭病床服务（61.4%）。多元逐步logistic回归分析显示,影响社区护理服务满意度的正向因素为：居住在红谷滩新区、已婚、初中文化、个人平均月收入2 001~3 000元、步行至社区卫生服务中心用时〈15 min、完全没有情绪低落;负向因素为：未婚/丧偶、个人平均月收入〈1 000元、全自费、户籍、慢性病、视力下降、总是有情绪低落。结论老年人对社区护理服务总体满意率较高,但部分服务项目满意度不高。政府应从相关影响因素入手,采取各种措施,提高老年人对社区护理服务的满意度。
Bibliography:31-1259/R
Objective To investigate the satisfaction degree of the elderly towards the community nursing service in Nanchang and to provide evidences for the reasonable planning of the health administrative department.Methods The stratified simple random sampling method was adopted and the questionnaire of satisfaction degree of the elderly towards the community nursing service was used to investigate 800 old people who were recorded in the community health service center.Results A total of 758 valid questionnaires were returned and the valid rate was 94.8%.Items with high satisfaction rates were regular health examination（89.9%）,dynamic management of record information（89.1%）,and guidance of diagnosis and subsequent visit（89.0%）.Items with low satisfaction rates were guidance of rational use of healthy products（54.6%）,guidance of immunization（56.3%）,and home sickbed services（61.4%）.The stepwise logistic regression analysis revealed that positive influencing factors of the satisfaction degree of the community n
ISSN:1674-8115