The evaluation of organizational well-being in the public sector: an integration of the ANAC questionnaire

• Published in: Medicina del lavoro Vol. 109; no. 2; p. 132
• Main Authors: Emanuel, Federica, Bertola, Lara, Colombo, Lara
• Format: Journal Article
• Language: Italian
• Published: Italy 16.02.2018
• Subjects: Adult; Burnout, Professional - epidemiology; Burnout, Professional - psychology; Female; Health Resources - standards; Health Resources - statistics & numerical data; Humans; Italy; Job Satisfaction; Male; Middle Aged; Public Sector - organization & administration; Public Sector - statistics & numerical data; Social Discrimination - statistics & numerical data; Surveys and Questionnaires; Workload - psychology; Workload - statistics & numerical data
• ISSN: 0025-7818
• DOI: 10.23749/mdl.v109i2.6669

In Italy, the work-related stress and organizational well-being evaluation is subject to specific norms and regulations. The Italian National Anti-Corruption Authority (Autorità Nazionale Anticorruzione - ANAC) has developed a questionnaire to assess the organizational well-being of the employees in Public Administration Institutions. The study aims to analyse, according to the Job Demands-Resources Theory, the relationship between some job demands (workload, discrimination) and job resources (supervisors and colleagues support, job autonomy, fairness, career opportunities, membership), and some outcomes (work-related stress, emotional exhaustion, job satisfaction). The research involved a public administration and was conducted through a self-report questionnaire (N=414, 60% of the employees). The ANAC questionnaire was integrated with measures from national and international literature on the topic of well-being and stress at work. Multiple regression analyses highlighted the relationship between outcomes, job demands and resources. Work-related stress showed a positive relation with demands (work load β coefficient=0.22; perceived discrimination β=0.14) and a negative one with some resources (supervisors' support β=-0.21 and membership β=-0.11). Emotional exhaustion had a negative relationship with some job resources, specifically career opportunities (β=-0.14), autonomy (β=-0.21) and membership (β=-0.25). Job satisfaction showed a positive relationship with all job resources considered. The study seeks to integrate the assessment of well-being and work-related stress thus highlighting the importance of linking the different outcomes with job demands and resources. The results identify possible practices to promote well-being in the organization.