공감모듈과 신뢰가 의료서비스 품질 및 의료 신뢰, 행복에 미치는 영향

• Published in: 동의생리병리학회지 Vol. 29; no. 1; pp. 90 - 100
• Main Authors: 조충식(Chung Sik Cho), 김재익(Jae Ik Kim), 남승규(Seung Kyu Nam)
• Format: Journal Article
• Language: Korean
• Published: 한의병리학회 2015
• Subjects: 한의학; sympathy module group; medical trust; speed of trust; satisfaction; happiness; medical service quality
• ISSN: 1738-7698; 2288-2529; 2283-2529
• DOI: 10.15188/kjopp.2015.02.29.1.90

There are a lot of effort to improve medical service quality and medical trust in Korean Medicine. However, in spite of importance of personalized medicine, there are still few research about it. Thus, the purpose of this study is to grope ways to improve medical service quality and medical trust by sympathy module group and personalized trust. People over 19 were participated in investigation. We divided respondents into 4 groups depending on sympathy module group and 2 groups depending on speed of trust. Questionnaire was consisted of questions about sympathy module group, speed of trust, medical service quality, medical trust, satisfaction and happiness. This questionnaires were conducted through personal interviews. Total 220 members responded to the survey and the results of the analysis were as follows. Rational type had the highest proportion. At Medical service quality scale, Prevention focus group had most highest figure on Confidence. Promotion focus group and Rational Group had most highest figure on Sympathy. At Medical trust scale, Medical team had the highest proportion at all group. Prevention focus group put more emphasis on sense of sanitation, At Satisfaction and Happiness scale, Satisfaction and Happiness was most affected by Trust in Sincerity and Ability. This study can be very useful for composing kit of treatment of personalized medicine. But this study has also some limits such as respondent selection, disease selection etc. So, more detailed and comprehensive survey is needed.