공항 IT기술이 공항 이용객의 신뢰성/즐거움 및 IT서비스의 재이용 의사에 미치는 영향에 관한 연구

• Published in: 한국항공운항학회지 Vol. 25; no. 3; pp. 18 - 34
• Main Authors: 김구영, 박학순, 이수미, 김기웅, Kim, Goo-Young, Park, Hak-Soon, Lee, Su-Mi, Kim, Ki-Woong
• Format: Journal Article
• Language: Korean
• Published: 한국항공운항학회 01.09.2017
• Subjects: 항공우주공학; IT
• ISSN: 1225-9705; 2466-1791

The recent air transportation market is rapidly changing in air and airport infrastructure such as efficiency of airports and airplanes, speeding up and enlargement, deregulation of airline industry, low cost airlines and regional airports. The purpose of this study is to conduct a direct questionnaire survey for airport users who have experienced in and out of airport IT service at Incheon International Airport, so that the airport self - service technology and airport support technology can be used for the trust. At this point, I would like to develop a tool to understand the airport user's perception of airport IT and to test the theoretical model that investigates the relationship between various types of airport IT, airport users' trust, enjoyment and intention to use IT. In conclusion, this study aims to establish directions and suggestions for how to develop IT services among airport service provision factors.