オンライン学術イベント対話プラットフォーム：HARCS，HCGシンポジウム，サービス学会国内大会を事例とした考察

• Published in: Japanese Journal of Serviceology Vol. 6; no. 2; pp. 1 - 12
• Main Authors: 一刈, 良介, 蔵田, 武志, 飯野, なみ, 西村, 拓一, 小林, 吉之, 江渡, 浩一郎
• Format: Journal Article
• Language: Japanese
• Published: サービス学会 2022; Society for Serviceology
• Subjects: Case study; Online academic event; Online interaction platform; Post-corona society
• ISSN: 2435-5763
• DOI: 10.24464/jjs.6.2_1

Due to the corona disaster, many collaborative activities including academic events have been held online. The purpose of this study is to contribute to serviceology by summarizing the findings on online academic events and the online interaction platforms (OIPs) as their service encounters. In this paper, we first outline how each OIP, such as Zoom, oVice, and Slack, was chosen in three online academic events, which we actually operated, in terms of the interaction manner of each session. After reporting on the OIP log analysis and questionnaires, we discuss the comparison between on-site venues and the OIPs as well as the usage barriers and social acceptance of the OIPs. The findings include (1) the functions that OIPs should provide especially in peripheral states of interaction process, such as "seeping out" of the lively atmosphere, "looking around and listening in" in poster sessions, and "spontaneous interaction among participants," have more than minor impacts on the evaluation of OIPs, (2) the degree of acceptance of OIPs depends on the balance of various factors such as usage barriers, maturity, familiarity, accessibility, and risks, in addition to the various values provided for synchronous and asynchronous interactions, etc.