HIV health information access using spoken dialogue systems: Touchtone vs. speech
This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a...
Saved in:
Published in | 2009 International Conference on Information and Communication Technologies and Development pp. 95 - 107 |
---|---|
Main Authors | , , , |
Format | Conference Proceeding |
Language | English |
Published |
IEEE
01.04.2009
|
Subjects | |
Online Access | Get full text |
ISBN | 1424446627 9781424446629 |
DOI | 10.1109/ICTD.2009.5426716 |
Cover
Summary: | This paper presents our work in the design of a SDS for the provision of health information to caregivers of HIV positive children. We specifically address the frequently debated question of input modality in speech systems; touchtone versus speech input, in a new context of low literacy users and a health information service. We discuss our experiences and fieldwork which includes needs assessment interviews, focus group sessions, and user studies in Botswana with semi and low-literate users. Our results indicate user preference for touchtone over speech input although both systems were comparable in performance based on objective metrics. |
---|---|
ISBN: | 1424446627 9781424446629 |
DOI: | 10.1109/ICTD.2009.5426716 |