Optimizing Process Performance Visibility through Additional Descriptive Features in Performance Measurement

Measuring performance of business processes is necessary to access information on their efficacy. This enables successful optimization, reengineering and alignment on strategies. In general, measurement is done via numeric KPIs. Though, especially processes of a quantitative, nondeterministic or sup...

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Bibliographic Details
Published in2011 IEEE 15th International Enterprise Distributed Object Computing Conference Workshops pp. 204 - 212
Main Authors Pidun, T., Buder, J., Felden, C.
Format Conference Proceeding
LanguageEnglish
Published IEEE 01.08.2011
Subjects
BPM
Business
Business Performance Measurement
Current measurement
Descriptive
Generic
Goals
Indicator
Indirect
KPI
Metrics
Non-numeric
Numerical models
Ontologies
Performance Assessment Syste
Performance Measurement System
Process control
Process Performance Management
Productivity
Semantics
Visibility
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ISBN1457708698
9781457708695
ISSN2325-6583
DOI10.1109/EDOCW.2011.17

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Summary:Measuring performance of business processes is necessary to access information on their efficacy. This enables successful optimization, reengineering and alignment on strategies. In general, measurement is done via numeric KPIs. Though, especially processes of a quantitative, nondeterministic or supportive nature are hard to describe via figures which leads to a reduced perception of performance problems. In this paper, the concept of visibility is presented. It fosters the development of a suitable Performance Assessment System (PAS) that broadens the range of indicators to e.g. goals, complexity, maturity, relations or dependencies in addition to KPIs to finally improve visibility of process performance.
ISBN:1457708698
9781457708695
ISSN:2325-6583
DOI:10.1109/EDOCW.2011.17